*****PLEASE NOTE AN INCREASE IN SHIPPING FEE DO TO UPS AND USPS MAILING & SHIPPING PRICES INCREASE******
All orders are usually processed between 1-3 business days from the day the order is placed, and shipped within 3 - 5 business days after processing. (Expected arrival time between 7-10 days). If there are any problems or concerns with your order regarding shipping, tracking, or processing, please contact us at firstname.lastname@example.org
$13 flat rate shipping on all orders via USPS and USP Priority Mail is our primary method of shipping.
Thank you in advance for purchasing our product! We only replace items if they are defective or damaged. Due to our products being handmade, all sales items are final and non-refundable. Once your return is received and inspected, you will received a email notification acknowledging return received. You will also get a notification of the approval or rejection of your refund. Refunds are processed within 5 business days depending on your banking institution and original method of payment.
To return your product, you should mail your product to House of Art and Craft, 1 Michelle Ln, Randolph MA 02368. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that House of Art and Craft is not responsible for any packages lost or damaged in transit.